Summary

https://www.youtube.com/watch?v=r8U3bujUq4Y&t=2826s

Never criticise, condemn or complain

• It takes character and self-control to be understanding and forgiving.
• Do not criticise people, it create negative energy. Although it's much easier to criticise people.
  • Hold it back, think about why they did what they did. Doing this will make you become more kind

Give honest appreciation

• Give people appreciation, they will remember your appreciation for years.
• Human learn through positive reinforcement

Arouse in the other person an eager want

• Get to other person voice of view and see if there is any way to motivate that person to do a certain thing.
• You have to think in their way, never think in your way.

Become genuienly interested in other people

• Everyone has an interesting story, a mistake or success that they've made that you could learn from
• We're interested in others when they're interested in us
• Simply ask other people more question and see where the convo end up

Smile more

• Happiness doesn't depend on outward condition, it depends on inner conditions
  • It's what you think about it that make you happy, it's not what you are or who you are.
• If you don't like smiling, you just fake it because fake it till you make it works
  • You start a positive feedback. You smile and everyone smile back at you.
• A tip is to force this smile everytime something happens (when talking to someone or when the phone ring)

Remember their name

• People appreciate your effort to remember their name
• Take the time and energy to concentrate to remember their name